Use Power Dialer to automate your outbound calls
Understanding the Power Dialer
The technology of dialing has changed the way that contact center agents operate. They’ve eliminated the necessity for operators to dial manually all numbers in their list of call numbers. This not only saves your employees from the hassle of dialing and time-consuming process, but dialing technology allows your company phone system to become more efficient by enhancing productivity by automating workflow.
It may sound easy, but the moment a sales representative can conduct more phone calls, they’ll be in a position to increase sales. This is why the sales dialer is essential for business success. To aid you in making the right decision for your company and your needs, let’s explain what a power dialer do?
Table of Contents
What does a power dialer do?
What does a power dialer do? A power dialer dials the customer’s telephone numbers one after the other in a sequence for each agent that is who is available. It automatically dials and divides calls. It drastically reduces agent’s time spent idle and manual work and dramatically increases their efficiency.
How does Power Dialer enhance your customer outreach and agent productivity?
The auto-dialing feature of Power Dialer does not just reduce your agent’s manual work, but also increases their efficiency as it allows them to connect more outbound calls each day. This is an excellent device for sales reps because it boosts the rate of their connections without losing their precious time copying numbers into the phone. This means that agents are able to:
- Convert more leads
- Deliver better customer experiences
- Target meaningful campaigns
How to set up the Power Dialer?
It is possible to set up and configure Power Dialer in a quick and easy manner! You can watch Power Dialer in action as it continuously dials the phone numbers listed. You can also pause and restart calling at any time you wish. All you need to accomplish is:
- Add phone numbers.
- Start power dialing.
When should you use power dialing?
While predictive dialing is superior in terms of effectiveness, power dialing offers your agents greater control. The speed of predictive dialing will be determined through an algorithm. The speed of a power dialer can be chosen by your agent and their manager. If you notice that it is not dialing fast enough you can alter the dialer’s settings.
Because power dialers traverse each contact in the list and your representatives are on the line when that call has been connected. This means you won’t lose leads due to delays that cause customers to abandon live calls before a representative is able to connect. Therefore, if your connection ratio is greater than 50 percent (more than half of calls received are answered) using power dialing is the best option.
The ideal time to utilize the power dialer is when your contacts list is large enough to warrant automatic dialing, however contacts require personal treatment. Your employees will be able to contact their contacts quickly and without losing calls. In addition, by using the appropriate dialer software the personnel will always be equipped with pertinent customer details whenever they interact with customers.
Benefits of power dialing
- Agent efficiency is increased
- Better lead management
- Personalized customer service
- Conversions to sales that are higher
Call center software with dialing technology is a must
Power dialing software is able to deliver higher customer satisfaction and more efficient calls. Through CRM integration, it will increase efficiency by obtaining the relevant history as well as any previous information about the customer you’re calling.
In addition, it allows users to show caller identifications which means that customers can see your business’s name whenever they call you. Also, it provides your managers with tools to keep track of the power dialing efficiency of your staff by keeping logs, storage of calls as well as call records. Managers can also give instructions to your employees when they require assistance on a phone or be on the phone if there is a need.
What is the difference between a predictive dialer and power dialer?
A power dialer can queue an incoming call when the call has been completed. However a predictive dialer does not have to wait for the call to finish before calling another number. Another distinction is that predictive dialers call regardless of the availability of reps and a power dialer makes another call after the current call is over. Because predictive dialers “predict” the availability of agents, there are times when the predictions can be wrong and the prospects end up with no contact at the other side of the phone.
When using power dialers it won’t happen since representatives are held, which means that the dialer will not make any other calls while the call is in progress.
Predictive dialers are more effective because reps will not wait on hold while waiting for someone to answer from the opposite end. On the other hand Power dialers may not be as efficient because they are required to hold every call to reps even when they’re patiently waiting for the caller at the opposite end of the phone to answer.
Dialers for sales, similar to predictive dialers or power dialers, are effective devices that, if used correctly, can boost the efficiency and effectiveness of sales agents. Before you incorporate dialers in your sales process it is essential to determine the requirements you require from a dialer in the first place.
If you require an intimate and hands-on approach to your calls it’s best to use the power dialer. If the primary goal is to reach a huge number of people, an automated dialer will be more effective.
Whatever you decide to do, be sure to think about your goals to ensure that you get the most out of the sales dialer you’ll be integrating in the sales staff.
What’s the Difference Between a Power Dialer and an Auto Dialer?
Power dialers can automate the dialing process prior to handing the call to a sales representative. Auto dialers, however, will automate the entire process by sending an automated message instead of linking the lead to a sales representative.
It is important to remember that there are numerous limitations on the use of automated dialers, therefore, if you plan to utilize any type that sells diapers, it’s crucial to know the rules for your particular area.
Personalization is, however, an essential aspect of sales and marketing; this is the reason that numerous businesses consider the power dialer an efficient tool. Power dialers can leave the conversation to a live sales rep that allows for more personalization. When you are able to personalize your message and ensure that they are relevant to the person on the opposite end of your line this will likely increase the conversion rate.
Pros and Cons of a Power Dialer
There are a variety of choices when it comes to sales dialers. Therefore, it’s crucial to choose the best one for your company and be sure you don’t pay for features you don’t require. Here are a few benefits and drawbacks for power dialers.
| PROS | Power dialers are a quick and efficient way of getting through a dialing list. |
| While they don’t facilitate the highest level of personalization, they do allow agents to set their own dial rates, giving them a better chance to personalize their pitch. | |
| Always on the line when connected, so there’s no delay when a prospect picks up. | |
| CONS | It allows you to get through a good number of calls each day, but not as many as a predictive dialer. |
| It also allows you a greater level of personalization than a predictive dialer, but still not at the level of other dialing options. | |
| It also allows you a greater level of personalization than a predictive dialer, but still not at the level of other dialing options. | |
Frequently Asked Questions
What is power dialing mode?
The Power Dialing Mode, sometimes called auto call dialer mode is an outbound dialing technique that can automatize the call dialing process. When you use the power dialer to call, the software selects numbers from a predefined set of prospects and contacts, then begins calling each one after the next.
Automatic dialers dial the phone number and connect with the potential customer, and then waits for the agent to finish the call prior to dialing the next number within the line. Tools for dialing calls help agents to reduce time spent selecting contacts from a directory or CRM, and then making calls manually.
How much does the power dialer cost?
It is a Power Dialer application available with our Power plan, which starts at $49 per month for a user. The cost of calls is based on our standard unlimited plan that includes calls to over 75 mobile and landline destinations included in the cost.
Are power dialers legal?
Yes. all types of automated dialers such as power dialer software are legal in the majority of areas across the globe. But, you must be in compliance with all regulations and rules in your nation to avoid legal consequences.
Companies that employ automated call dialer programs to call within the US such as, for example, should adhere to regulations such as the Telephone Consumer Protection Act (TCPA) and refrain from calling potential customers without their consent. Also, it is recommended to look up for the Do Not Call (DNC) registry to find the names of individuals who have signed up to or against telemarketing calls as well as call-to-arms.
